Terms & Conditions
Interpretation
These are the Terms, which together with the Order comprise the Contract. Within these Terms, the following definitions shall apply to the defined words and expressions, unless the context requires otherwise:
Commencement Date
Means the date on which both parties agree the Order in accordance with clause 4 and at which point the Contract is formed.
Contract
Means the legally binding contract between You and Us comprising of these Terms and the Order which comes into force on the Commencement Date and on which We shall supply Goods and Services to You.
CRA
Means the Consumer Rights Act 2015.
Delivery Date
Means the estimated date that We aim to deliver the Goods and commence Your installation or as varied from time to time in accordance with these Terms.
RECC
Means the Renewable Energy Consumer Code, run by Renewable Energy Assurance Ltd (REA), which has prepared the model Terms & Conditions that form the basis of these Terms.
Emergency Works
Means any work required by You to be carried out in an emergency, such as where Your property has been damaged by a storm, is not watertight, or the health and safety of You or Your family is at risk.
Goods
Means the items specified in the Order that We have agreed to supply to You.
Installation Plan
Means the plan which We will produce to explain what is going to happen, any health and safety issues that You need to be aware of, advise You about any preparations that You may need to make (such as moving furniture or valuables or clearing space), the arrangements for access to Your property by the installation team, any special instructions to protect Your children or pets and what We will be doing with waste and materials that We need to take away.
Marketing Materials
Means brochures, drawings, illustrations, literature, samples or other such marketing materials.
Order
Means the detailed description of the Goods and Services that You require Us to supply to You and any documents referred to therein.
Order Confirmation
Means the action by Us, in writing, of accepting the Order.
Preparatory Work
Means any work that We are contracted to do prior to installation of the Goods.
Price
Means the total amount that You are contracted to pay to Us for the Goods and Services as shown on the Order.
Services
Means the delivery, installation and professional services specified in the Order that We have agreed to provide to You.
We, Us, Our
Means ALPHAONE ELECTRICS LTD, a Company registered in England, Wales, Scotland, Northern Ireland with the company number 14603354 whose registered address is 57 Crellow Fields, Stithians, Truro, England, TR3 7RE
You, Your
Means the person(s) whose details are set out in the Order.
You should read these Terms carefully and check that the information shown in the Order is correct. We intend to rely on these Terms, so if You require any changes to them, please ask for the change to be confirmed in writing and prior to the Contract being formed.
Your statutory rights as a consumer are set out in legislation and nothing in this Contract, or any of Our Marketing Materials shall affect any of Your statutory rights.
Commencement
To signify acceptance of the Order and the Terms and to form the Contract, the Order shall be signed by both parties.
Information We Are Required to Give You
This Information must appear somewhere on your contract:
THE PRICE OF THE GOODS AND A BREAKDOWN, WHERE APPROPRIATE, OF HOW THAT PRICE HAS BEEN REACHED, INCLUDING:
DELIVERY CHARGES (IF ANY)
VAT CHARGES (AND HOW YOU MAY DEAL WITH CHANGES IN VAT RATES)
ANY STATUTORY FEES (SUCH AS PLANNING CONSENT FEES) AND WHO PAYS THEM
ANY CHARGES FOR CREDIT
ANY OTHER COSTED ITEMS AND WHETHER OPTIONAL OR MANDATORY
Specification of Goods
The Goods are described in the Order.
We may have shown You Marketing Materials to provide You with an approximate idea of the Goods, layout or positioning that they describe. Although we have made every effort to display the Goods correctly, they may vary slightly from the colour or composition shown. All specifications are approximate only and are subject to normal margins of tolerance for the materials and installation in question.
We have taken measurements for Your Goods to enable Us to order the right materials to complete Your order. It may be necessary for Us to carry out a survey to verify Our measurements and to develop an Installation Plan (see Preparatory Work).
Performance Calculations
We have estimated the energy performance calculations and provided these with Your quotation. Our standard calculations are based on STANDARD CALCULATIONS APPROVED FOR USE BY THE MICROGENERATION CERTIFICATION SCHEME (or any equivalent scheme approved by RECC). Where We have referred to energy inflation or other statistical information, We have used information publicly available from the Office for National Statistics.
The performance of energy systems is impossible to predict with certainty due to the variability in fuels and energy sources, climatic variations, local obstructions or environmental conditions and differences from location to location. The estimates provided in this contract are for guidance only and must not be considered as a guarantee of performance.
Preparatory or Emergency Work
We will commence work on preparing the Goods for delivery and developing an Installation Plan from the Commencement Date. We may, at Our discretion, wait until Your right to change Your mind elapses (see Rights to Change Your Mind).
Our preparatory work may include a survey of Your property, assessment for an Energy Performance Certificate (EPC) or any other preparatory matter. Our fees and charges for preparatory work are clearly shown on the Order. By placing the Order, You give Us permission to go ahead with any Preparatory Work specified in the Order. If You change Your mind and cancel the Contract after commencement of these Preparatory Works, You will be charged a reasonable proportion of the fees shown for them on the Order.
If You have requested Emergency Works, this will be clearly shown on the Order and You shall be deemed to have given Us permission to commence with these Emergency Works straight away. In this case We may take temporary action to make Your property safe, secure and watertight, before completing a full repair or replacement as set out in the Order. You understand that this means You cannot change Your mind and cancel the Contract in respect of those Emergency Works.
Variations
We may need to make minor changes to the Goods specified on the Order if there is a change in laws, regulatory or technical requirements or improvements. These changes will not adversely affect the use or nature of the Goods.
You may ask Us to make changes to the specification of the Goods in advance of delivery. We will then advise You if Your requested change is possible and any consequences of that, including to the Price, the Delivery Date or anything else. Any agreed change will be confirmed by Us in writing.
During Our Preparatory Work (perhaps as a result of a survey or as a result of Your EPC assessment), it may be necessary to make more substantial changes to the Order. We will discuss these with You to determine if the change is possible and any consequences of that, including the Price, the Delivery Date or anything else. If significant changes are required, We will place the Contract on hold for up to 14 days to enable You to consider whether or not You wish to proceed. At the end of 14 days, if no agreement on changes is reached, the Contract will be terminated. You will receive a refund of any deposit paid within a further 14 days less, at Our discretion, any fees and charges due for the Preparatory Work completed so far. Any agreed change will be confirmed by Us in writing.
Changing Your Mind
You have the right to change your mind and cancel this Contract within 14 days from the date of completion of Your installation without giving any reason. This does not apply to the extent that the Contract includes Emergency Works.
To change Your mind and cancel the Contract in accordance with the above clause You should tell Us as quickly as possible and confirm this in writing. We have supplied a tear-off slip below which You can use, but You do not need to. You can notify Us by any means (see Contact Us).
You should think carefully about the consequences of cancelling the Contract at different stages. However, You may change Your mind and cancel the Contract from the Commencement Date to 14 days after the date of completion of Your installation. This is over and above Your statutory rights.
If no Goods have been provided or Services carried out (including any Preparatory Work), You may change Your mind and cancel the Contract, in which case You will receive a full refund of any monies paid within a further 14 days.
If We have commenced with the provision of the Services (including any Preparatory Work) on the Contract, You may change Your mind and cancel the Contract, however We may charge You reasonable fees, provided:
it is a reasonable reflection of the value of the work that has been carried out; and
You gave Us permission (by agreeing to this Contract) to proceed within the cancellation period.
If We have completed (or partially completed) an installation, You should think carefully about the consequences of cancelling the Contract at this stage. We will return to Your property to remove the Goods and You must allow Us to do so. You should plan carefully for this. We will carefully remove the Goods and leave Your property safe, secure and watertight. It is likely to be impossible to refit Your old goods back into the property and We are under no obligation to do so. However, We will ensure that any gas or water pipes are safely capped off and Your property boarded up or sealed so that it is temporarily protected from bad weather. We will charge You reasonable fees for the work done so far and the reduced value of the Goods. If the work has been completed, this could mean that you could be charged a significant proportion of the agreed price.
Delivery and Installation
Any additional delivery or installation costs will be shown on the Order (or any agreed variation to it), otherwise Your delivery and installation costs are included in the Price.
We aim to complete the delivery and installation on or about the Delivery Date, but We will liaise with You over any reasonable changes to that. For the avoidance of doubt, time is not of the essence in respect of the Delivery Date.
If a change or delay is caused by something that is within Our reasonable control, We will notify You as soon as reasonably possible and agree with You an alternate Delivery Date. We will take steps to minimise the delay and, if the delay lasts for more than 60 days from the original Delivery Date (unless You have asked for a longer period), We will allow You to cancel the Contract. You will receive a refund of any deposit paid within a further 14 days less, at Our discretion, any fees and charges due for the Preparatory Work completed so far.
If a change or delay is caused by something that is not within Our reasonable control (see Events Outside Our Control), We will notify You as soon as reasonably possible of the change or delay and the reasons for it. We will take steps to minimise the delay, but We may, if necessary, suspend the performance of the Contract until that event is over and the matter back within Our reasonable control.
We will prepare for You an Installation Plan. You will be asked to sign a copy of Your Installation Plan and this will be giving Your consent for Us to proceed with the delivery and installation of the Goods.
Each installation is different and the specific requirements for Your installation will be set out in Your Installation Plan, but generally:
You permit Us (Our installation team and contractors) safe access to, around and egress from the installation site at all reasonable times and, unless otherwise stated in Your Installation Plan and agreed by You, between the hours of 08:00 and 18:00.
You agree to have relocated any television systems at or near to the energy systems installation.
You agree to provide Us (Our installation team and contractors) with access to a toilet, hot and cold running water, and reasonable use of Your power supply whilst on site.
We will ensure that there is adequate sheeting, protective covering and barriers to prevent unnecessary damage to Your home. This includes for the prevention, as far as is reasonably practicable, of the spread of dust or rubble.
All waste will be removed by Us within 7 days following completion of the installation in accordance with regulations as set out by the Environment Agency. Waste will be removed not more than 7 days following completion of the installation.
In circumstances where We agree to remove waste from the installation site, You understand that unless We agree otherwise, We shall not be responsible for removing any waste which is not produced as a direct consequence of Our performance of the Services or delivery of the Goods, that is hazardous (including but not limited to asbestos), or which otherwise comes from Your home or garden.
It is possible that a problem with Your property will become apparent during the course of the installation. This could include structural defects, underground obstructions, presence of asbestos or hidden cabling. We will draw this to Your attention as soon as possible and agree with You a plan to resolve the problem, if possible, which may involve You bringing in other contractors at Your expense or incurring additional costs to Your planned works.
Permission and Approvals
You are responsible for gaining any necessary approvals including but not limited to any planning permissions, building regulations, local authority permits and approvals, landlord approval or deed of covenant. By permitting Us to provide the Goods and carry out the Services, You warrant to Us that this has been done.
We are responsible for:
The registration of Your installation in line with the Renewable Energy Consumer Code requirements;
Electrical Certification;
Registration with the Microgeneration Certification Scheme (MCS);
Registration of Manufacturers’ Guarantees; and
Distribution Network Operator (DNO) permissions for G98 or G99, if required.
Obtaining Ownership of the Goods
You take responsibility for the risk of damage or loss to the Goods from the date that We complete the Services.
You obtain title (ownership) of the Goods when We receive payment of the Price in full without any set-off or counterclaim or a properly executed finance agreement is in place with a finance provider who will pay Us for the Goods and Services on Your behalf. However, in the event that You enter into a finance agreement, please be aware that there may be terms governing title (ownership) as between You and the finance provider.
Insurers
It is the customer’s responsibility to notify the customer’s household buildings or content insurers (should such be required) of any change to the property brought about by the works and, insofar as the same is insurable, to ensure appropriate insurance cover is effected. The customer is strongly recommended to check the insurance policy schedule and terms and conditions to see if such notification is required and if there is any doubt, the customer should notify the insurers in writing of the proposed works before such works commence.
Payment Terms
The full Price is shown clearly on the Order. We may amend the Price, by agreement with You, following a survey or any other additional matters that arise in the course of delivering the Services.
You will pay for the Goods and Services as follows:
You will pay Us a deposit (of up to 25% or £5,000, whichever is greater) of the Price on receipt of the Order Confirmation.
On completion of the installation, You will pay the balance of any sums due within 7 days.
We accept payment by bank transfer, debit, or credit card.
Please note that, in compliance with the RECC Consumer Code, We protect customer deposits and any advance payments through appropriate insurance or similar arrangements.
The non-payment of any payments due by the relevant due date may incur additional charges. We may levy interest at a rate of up to 10% above the base rate of the Bank of England. Any interest due will be calculated and added to Your bill and accrue from the date on which payment was due to the date of payment, whether before or after any judgment. We may also add any legal, debt recovery, or processing fees to the amount due.
Defective Goods or Service
We make every effort to supply and fit Goods to Your complete satisfaction. However, if You have a concern or complaint about the Goods or Service, please let Us know as soon as possible (See Contact Us).
If You do identify a fault or problem with the Goods, You agree to give Us a chance to put things right. We will investigate the fault, which may include coming back to Your property if necessary. You agree to cooperate with Us to enable Us access to Your property and to resolve Your complaint.
We do not accept liability for the following faults with Your installation:
Any damage caused by You following the completion of installation.
Any damage caused by You, or anyone acting for You, in attempting to repair the fault without Our consent.
Any damage caused by fair wear and tear of the Goods.
For wooden products, natural blemishes, colour variation, knots, and other inherent features of wood.
Additional condensation resulting from improved thermal efficiency.
The CRA states that if You have a problem with the Services, then You can ask Us to repeat or fix the Services if they are not carried out with reasonable care and skill, or get some money back if We can’t fix it.
The CRA states that the Goods must be as described, fit for purpose, and of satisfactory quality. If the goods do not meet these requirements:
Within 30 days: You are entitled to a refund.
After 30 days but within 6 months: If We are unable to repair or replace the Goods, then You are entitled to a full refund.
After 6 months but within 6 years: If the Goods do not last for a reasonable period of time, then You may be entitled to some money back.
If You reject the Goods and seek a full refund, We will return to Your property to remove the Goods and You must allow Us to do so. You should plan carefully for this. We will carefully remove the Goods and leave Your property safe, secure, and watertight. It is likely to be impossible to refit Your old goods back into the property and We are under no obligation to do so. However, We will ensure that any gas or water pipes are safely capped off and Your property boarded up or sealed so that it is temporarily protected from bad weather.
The Goods may have a manufacturer’s guarantee and, if the fault is a manufacturing fault, We will work with the manufacturer to repair or replace the Goods. For convenience, many manufacturers prefer to deal directly with You if it is a manufacturing fault, but We retain primary responsibility for resolving Your concern or complaint.
Workmanship Guarantee
We are required under the RECC Consumer Code to provide You with a Workmanship Guarantee.
We guarantee all work will be carried out by installers using reasonable care and skill. The guarantee period for the installation services shall be 2 years from completion of the installation services. Further terms of the Workmanship Guarantee will be provided to You in Our Workmanship Guarantee Document.
The Workmanship Guarantee will be underpinned by an Insurance-Backed Guarantee. You will be entitled to claim on this insurance policy should We cease to trade and not be in a position to honour such a guarantee.
We will ensure that if a property changes ownership there will be no charge to transfer any workmanship guarantee to the new owners of the property.
We will register the completion date of the Contract with Our chosen insurance provider (in accordance with RECC requirements) within 7 days of completion so that an Insurance-Backed Guarantee is issued to You to underwrite the workmanship guarantee.
Complaints
In the event of a complaint, please contact Us as soon as possible (see Contact Us).
A copy of Our complaints policy is available upon request.
Dispute Resolution
In the event of an unresolvable issue, You can refer Your case to Our nominated alternative dispute resolution provider through RECC.
RECC can be contacted at:
Renewable Energy Consumer Code
80 Strand, London, WC2R 0DT
Telephone: 020 7981 0850
Email: info@recc.org.uk
The parties agree that, in the event of a dispute, We will exclusively attempt to resolve the dispute by using RECC’s alternative dispute resolution services.
If We are unable to resolve the dispute through mediation with RECC, the complaint can then be referred (via RECC) to The Dispute Resolution Ombudsman, which is entirely independent.
This Contract is subject to the applicable laws of England, Wales, Scotland, and Northern Ireland and subject to the agreement of the parties to attempt to resolve a dispute through alternative dispute resolution, the courts of England and Wales shall have exclusive jurisdiction to hear any dispute arising from this Contract.
If any court, ombudsman, or any other competent authority decides that any aspect of any term of this Contract is invalid or unenforceable, that aspect of that term shall be severed from the Contract and shall have no effect on the remainder of the Contract.
Limitation of Liability
Either party shall be liable for any death or personal injury caused by its negligence or any negligence of its subcontractors, any fraud or fraudulent misrepresentation committed by it, and for any other loss or damage suffered by the other party which is a direct consequence of the relevant party’s breach of its obligations under this Contract and whether in contract, tort (including negligence), breach of statutory duty, or otherwise. In the event of loss or damage, the party suffering the loss or damage shall be required to take reasonable steps to mitigate the loss or damage.
Events Outside Our Control
We will not be liable for the consequences of any events that are outside of Our reasonable control which includes, but is not limited to:
Civil commotion, civil war, riot, invasion, armed conflict, terrorist attack or threat of terrorist attack, war or threat or preparation for war.
Acts of God, collapse of buildings, fire, explosion, inclement weather, storm, flood, subsidence, drought, epidemic or natural disaster.
Impossibility of use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of use of public or private utility networks or telecommunications.
The acts, decrees, legislation, regulations or restrictions of any government, whether national or local.
Strikes or labour unrest (other than in relation to Our own employees).
The obligations of the parties under this Contract are suspended for the period for which such a Specified Event continues and extended for the duration of that period.
Transfer of Rights and Third Parties
In the event of Alpha One ceasing to trade and not being in a position to honour Our obligations under this Contract, We may transfer Our rights and obligations under this Contract to a suitably qualified third party of Our choosing. We will tell You in writing if this happens and We will ensure that the transfer will not affect Your rights under this Contract.
You may not transfer Your rights and obligations under this Contract to any other person without Our consent. Except that, if We are in default of any award made by Our nominated alternative dispute resolution provider, You may transfer Your rights to RECC for the purpose of recovering that award from Us.
This Contract is between You and Us. To the extent permitted by law, no third party has any rights to enforce any of the terms of this Contract.
Using Your Personal Information
We will use the personal information You provide to Us in accordance with the Data Protection Act 2018, General Data Protection Regulations and, more specifically, to:
Supply the Goods and Services to You.
Process any payments that You make for the Goods and Services, including, if necessary, conducting credit reference checks.
Register Your installation with any relevant bodies, including deposit protection and insurance-backed guarantees and any competent person scheme.
Address any concerns or complaints that You have about the Goods and Services, including liaison with RECC or The Dispute Resolution Ombudsman where the law requires Us to share.
On the Order, We have asked You to indicate whether or not You will allow Us to send You information about Our future Products and Services. We will use Your information in accordance with Your wishes and You may notify Us of any changes to those wishes (See Contact Us).
Contact Us
If You need to write to Us, You may do so at:
57 Crellow Fields, Stithians, Truro, England, TR3 7RE
Email: info@alphaonesolar.co.uk
If You need to call Us, You may do so by calling: 01872 719143
END OF TERMS & CONDITIONS